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Talking With…Jayne O’Donnell, author and USA Today retail reporter

After profiling retail executives and solution providers in our Talking With… series over the last several months, we decided to reach out to someone in retail who isn’t often on the receiving end of...

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The obstacles, enablers and best practices for mobile commerce

Put two retail industry veteran executives from Forrester Research and Steve Madden on a webinar and you will have so much content that you may need to watch it three times to pull together a recap....

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The mobile impact: Shopkick founder talks foot traffic, analytics and...

Last year, right around this time, location-based mobile apps were just starting their upswing into the daily life of shoppers. And last year, right around this time on Retail’s BIG Blog, we profiled...

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Talking with…OfficeMax marketing exec Bob Thacker

Some people were just born to inspire, and I’m convinced Bob Thacker is one of those people. After seeing him speak at several NRF and Shop.org events on different topics – and receive off-the-charts...

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Procrastination abounds: Six tips for enticing the last minute holiday shopper

With the $6 billion Cyber Week and the $5.9 billion week that followed now behind us, it’s becoming clear that standard shipping deadlines will be hitting imminently. Of course, we also know that many...

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Talking with…Forrester Research VP and Principal Analyst Brian Walker

A retailer’s thinking these days can be dominated by smartphones, tablet devices, social media, social commerce, new payment systems and numerous other emerging technologies. However, much of that...

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How retailers will invest now for Holiday ‘13

The eHoliday 2012 post-holiday results are in! Conducted with our partner, BIGinsight, we polled both consumers and retailers earlier this month to see how the holiday season turned out. This data...

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Talking with… NRF Chief Economist Jack Kleinhenz about the outlook for 2013

It’s that time of the quarter – a multitude of newly-released economic indicators are released and then scoured for hints about the months and year to come. For the retail industry, the initial read on...

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The Walgreens path to omnichannel success

If you haven’t been paying attention to Walgreens of late, you might be surprised to see that this 112-year-old (and No. #32 on the Fortune 500 list) company has in fact transformed itself to be a...

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More online and mobile shopping for Valentine’s Day 2013

Following all the buzz around the Super Bowl, Valentine’s Day is just a few days away, and it looks like shoppers are primed to treat family and friends. The online data from NRF’s 2013 Valentine’s Day...

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How “digital” fits into today’s retail organization

How to organize e-commerce within a retail company isn’t an easy question to answer. “E-commerce as a division has been through various stages through the years,” Shop.org Executive Director Vicki...

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Seven tips to get a grip on YouTube SEO

I’ve been working with search engine optimization mastermind Stephan Spencer for nearly five years. During this time he’s shared hours of his expertise and strategy on all things SEO with the Shop.org...

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Tracking the evolution of the modern retail organization

At Shop.org’s First Look event during Retail’s BIG Show, Executive Director Vicki Cantrell moderated a panel of e-commerce executives from Belk, Charming Shoppes and REI to discuss challenges and...

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Five ways small businesses should start out on Twitter

“To tweet or not to tweet?” It’s a question small, mid-sized and global companies are answering every day. Next to the in-store experience, Twitter has become as close to a real-time conduit for...

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How targeting online Easter shoppers via mobile devices can yield sales,...

For winter-weary consumers, Easter signals a return to warmer weather (we hope!) as well as a chance to get out and celebrate a bit.  According NRF’s 2013 Easter consumer spending survey conducted by...

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Making the case for international e-commerce: Five tips for going global

E-commerce markets in South America, Europe and the United Kingdom can range from “emerging” in some areas to just as developed as the United States in others. Each has distinctive catalysts and...

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A ‘new face’ for Shop.org’s Board Nominations

We have our own sort of March Madness underway here at Shop.org. We’ve made a strategic decision to move up the annual nomination process for Shop.org’s Board of Directors to the spring each year. This...

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How retailers should prioritize the demand for same-day delivery

Members tell me they like being part of the Shop.org community for many reasons: our community spirit, networking, events, research, and thought leadership, just to name a few. My team and I are...

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How organizational structures are changing – and which questions to ask in...

In any industry – and especially in retail – evolution comes with the territory. More often than not it’s a visible change, something customers can tangibly see or feel. But as Shop.org’s March webinar...

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Why Facebook, Sur La Table and Abercrombie & Fitch love serving on the...

For the past five years I have had the pleasure of working directly with dozens of members of the Shop.org Board, many of whom represent some of the finest minds in digital retail. This past year we...

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